Welcome to TopTouch Marketing Limited (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.
This Privacy Policy applies to our website, digital platforms, client portals, and field activation reporting tools. By interacting with our website or utilizing our services, you consent to the data practices described in this policy.
TopTouch Marketing Limited processes personal data in strict compliance with the Data Protection Act, No. 24 of 2019, Laws of Kenya and other applicable regional data protection regulations across East Africa.
We collect information to provide better marketing execution, real-time analytics, and client support.
Contact & Business Details: Name, email address, phone number, company name, job title, and campaign brief details submitted via contact or enquiry forms.
Job Applicants: CVs, cover letters, contact details, and professional background submitted through our Careers page.
Client & Vendor Data: Billing details, contract information, and identity documentation necessary for business engagement.
Website Analytics: IP addresses, browser type, device information, operating system, pages viewed, and referral URLs collected via cookies and server logs.
Field Operations Data: For clients using our campaign execution tools, we collect GPS-stamped check-ins, activation location metadata, and timestamped photo evidence from field operations.
We process your personal information for lawful and specific business purposes, including:
Service Delivery: Planning, executing, and reporting on below-the-line (BTL) marketing, last-mile distribution, merchandising, and brand activation campaigns.
Communication: Responding to campaign enquiries, providing requested quotes, and sending administrative or operational updates.
Analytics & Improvement: Enhancing our website performance, proprietary AI reporting dashboards, and client user experience.
Recruitment: Evaluating candidates for open field marketing roles, brand ambassador positions, and corporate agency roles.
Legal & Compliance: Fulfilling statutory, accounting, and regulatory obligations under Kenyan law.
TopTouch Marketing Limited does not sell, rent, or trade your personal data. We may share information only under the following circumstances:
Service Providers & Tech Partners: Trusted third-party vendors who assist in hosting our website, operating client dashboards, managing email communication, or processing data under strict confidentiality obligations.
Legal Requirements: When required by law, court order, or governmental authorities to comply with statutory obligations or protect legal rights.
Corporate Restructuring: In connection with any merger, acquisition, or sale of company assets, subject to standard non-disclosure protections.
Our website uses cookies and similar tracking technologies to analyze web traffic, optimize site navigation, and remember user preferences. You can manage or disable cookies through your web browser settings; however, doing so may limit certain functionality on our site.
We implement appropriate technical, organizational, and physical security measures, including encryption, access controls, and secure servers, to protect your personal data against unauthorized access, loss, or misuse.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory, tax, and legal requirements.
Under the Data Protection Act of Kenya (2019), you have the following rights regarding your personal information:
Right to Information: To know what personal data we collect and how it is used.
Right to Access: To request a copy of the personal data we hold about you.
Right to Rectification: To request correction of false, inaccurate, or outdated information.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your personal data, subject to lawful retention exceptions.
Right to Object / Withdraw Consent: To opt-out of direct marketing or withdraw consent for specific processing activities at any time.
Our website may contain links to external third-party sites or platforms. TopTouch Marketing Limited is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
If you have questions about this Privacy Policy, wish to exercise your data subject rights, or have concerns about how your data is handled, please reach out to us:
Company Name: TopTouch Marketing Limited
Physical Address: Dagoretti Gardens (Off Riara Road), Nairobi, Kenya
Postal Address: P.O. BOX 32892-00600, Nairobi, Kenya
Email: infoattoptouchmarketing.com
